Return / Refund Policy
Policy information for the Aligneats frozen prepared meals ecommerce store operated by 1000642226 ONTARIO INC. in Ontario, Canada.
Perishable products cannot be returned
Frozen prepared meals are perishable food products and cannot be shipped back or returned after delivery.
Eligible review situations
Aligneats may review a refund, store credit, or replacement when an order has missing items, incorrect items, verified shipping damage, compromised packaging, or meals that arrive unsafe or fully thawed.
How to report a problem
Contact helloAligneats@gmail.com within 24 hours of delivery. Include your order number, a description of the issue, and clear photos of the food packages, shipping box, cooling materials, and label.
Situations not covered
Claims may be denied when meals were left outside after delivery, stored incorrectly, heated or consumed, reported after the required timeframe, or delivered to an inaccurate address supplied during checkout.
Approved resolutions
Approved refunds are returned to the original payment method, while replacements and store credits are issued according to availability. Add the final processing timeline before launch.
Business details
- 1000642226 ONTARIO INC. — 115 Woodstream Blvd, Unit 18, Woodbridge, Ontario, Canada, L4L 8K5
- helloAligneats@gmail.com
- aligneats.com
- Delivery areas are confirmed at checkout.