Frequently asked questions
Everything you need to know about ordering, storing, heating, and receiving Aligneats meals.
Are Aligneats meals frozen?
Yes. Aligneats meals are prepared, portioned, sealed, and frozen for freshness. Move them to your freezer as soon as your delivery arrives.
How do I heat the meals?
Follow the directions printed on each package. Most individual meals can be microwaved from frozen, while some options may also include oven instructions.
How long can I keep meals in the freezer?
Keep meals continuously frozen and enjoy them by the best-by date printed on each package for the best quality.
Do I need a subscription?
No. You can place a one-time order for individual meals or a weekly box. Subscription options can be added later if offered.
Can I order a full week of meals?
Yes. Choose a 5-, 7-, 10-, or 14-meal box to keep dinners and lunch backups ready for the week.
Do you offer family-size options?
Family freezer packs and larger stock-up boxes are available depending on current product availability.
Do meals arrive frozen?
Orders are packed in insulated packaging with appropriate cooling materials so meals arrive frozen or safely chilled.
What should I do when my order arrives?
Open the delivery promptly, inspect the packaging, and move all meals to the freezer immediately.
Can I customize my weekly box?
Weekly box customization depends on current meal availability. Select your preferred meals when the product page provides a choice.
Do you offer vegetarian meals?
Yes. Use the Vegetarian filter on the Frozen Meals page to view available meat-free options.
Are ingredients and allergens listed?
Ingredients and allergen information should appear on each product page and package. Review these details carefully before ordering or eating.
What if my order arrives damaged or thawed?
Do not consume anything that appears unsafe. Contact support within 24 hours with your order number and clear photos of the meals, packaging, and shipping label.